Order was placed and shipped within 24 hours. Delivered to white glove delivery service and then to our home within two weeks which is amazing considering how far the seats traveled. The only issue was there was a small smudge on the rear of one of the arms and we were...Read more
So far, this has been a REALLY good experience... with one small exception. I was SO EXCITED to order my seating that I actually misspelled my own name in the original email order so I didn’t receive any kind of confirmation that my order went through or that my seats...Read more
I called 4seating on a Sunday, and was routed to Fernando. I had not received three neck pillows from an earlier order, and Fernando processed a replacement order for the missing neck pillows, as well as for three silicone cup holder inserts that were missing. Fernando...Read more
4seating - Great
Fernando was prompt to getting the mistake in the order fixed, very polite and professional
4seating - Highly recommend!
Had a minor issue with our new theater seats. Richard Valdez took care of the problem immediately. Great customer service and follow up. This company is a pleasure to deal with. Thanks to Richard ! Marc Schmitt
4seating - Fernando Reyes
Fernando was awesome. He was very knowledgeable and took care of my problem with no trouble.
4seating - Theater seat not working
One of our theater seats failed to work last night. Only 2 months old. Called and spoke with Fernando Reyes. He diagnosed the problem as a faulty ac adapter. Ordered a new one, will be fedex delivered in a a couple days. Grest service, thanks
Both Fernando and Dario where great to deal with, dealt with my problem in a matter minutes. They quickly dealt with the issue at hand and drove to resolution how to fix it. The techs that came out knew what they were doing and were professional and on time. Would...Read more
- Product quality
We had a slight problem with a recent order on delivery and Fernando Reyes handled it quickly, professionally, and to our satisfaction. No hassles and quick service with a replacement on its way before we ended the phone call. This company and their agent Fernando...Read more
I thought I was in need of a power cord as that's what installation people said was missing. Richard immediately ordered one and suggested I swap cords to see what was going on with bar lights I didn't think we're connected correctly. Turns out cord was underneath...Read more
Received my chairs today and had them set up. The gentlemen who set them up informed me that they only sat next to each other but my husband disagreed. When ordering, my husband remember them having brackets to attach them together. I submitted a email and was...Read more
We bought Grenada 7000 home theater seats row of 2 a year and a half ago. The material is supposed to be genuine leather. One of the arms started cracking and flaking off. We understand that it would not be under warranty but was willing to pay for replacement. All we...Read more
I had reason to call customer service with a request for help. Fernando Reyes was courteous, helpful, and knowledgeable. He is an excellent rep for the company. Not only did he know exactly what it was that I needed, but he also was able to arrange to have it shipped...Read more
- Service rep fernando reyes
I received 8 theater seats that arrived within couple week of my order but two seats were the wrong type. 4Seating was quick to respond, pick up the two incorrect seats, and reorder the correct ones. Unfortunately, the type of theater seating was on back order and my...Read more
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