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I had ordered two rows of movie recliners, 7 seats total, and they arrived on time and in excellent condition. With the order I was to choose two free accessories, and so I chose the tablet holders. However, when I opened the boxes there were pieces missing that didn’t...
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4.9
I liked
  • Extremely helpful customer service
#1114658
I ordered theater seating for my home movie theater. The rep was very helpful and informative. He helped me select seats which fit my needs. The seats were delivered and I love them! They were exactly what I wanted. in fact, the seats they provided exceeded my...
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5.0
I liked
  • Products and customer service
#1113724
4seating - Fr Beginning to End
Patricia helped setup the order. Once the order arrived white glove it was set up out of order. I called and got connected with Richard, he knew right away what was wrong. He was patient we lost connection. He didn't give up. Through emails, phone calls, photos, we got...
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4.8
#1113001

4seating - Theater seat not working

4seating
#1111403
5.0
Details
One of our theater seats failed to work last night. Only 2 months old. Called and spoke with Fernando Reyes. He diagnosed the problem as a faulty ac adapter. Ordered a new one, will be fedex delivered in a a couple days. Grest service, thanks
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Product or Service Quality
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4seating - Love furniture and great customer service

4seating
#1111383
5.0
Details
Fernando Reyes was awesome in getting a replacement part that was damaged during shipping. I will highly recommend this furniture to my friends and family.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Website

4seating - Amazing customer service!!

4seating
#1091033
5.0
Details
Richard in customer service took awesome care of my order when a small defect in the leather was found in one of my newl Monterey seatbacks. Super fast communication, and very friendly!!! Highly recommended, great website and quality items as well!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

4seating - LOVE the theater seats!

4seating
#1074485
My seats arrived and absolutely love them. Customer service is A++. One small issue with shipping but Angela solved the issue quickly and am very pleased. Also Fernando Reyes was excellent. Couldn't be happier with how smoothly and efficiently everyone at 4 seating answered my questions and helped with my issues. Thank you 4 seating for great shopping experience and the most comfortable seats.
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Called today to find out about getting a new power cord for one of our theatre seats. Clara answered the phone on the 1st ring and was extremely friendly and helpful. I told her the issue I was having and she got me over to customer service where I spoke to Fernando...
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5.0
#1111530
Initially I was reluctant to make a large furniture purchase sight unseen on the internet. 4seating.com has eliminated any concerns, being very focused on assuring their customers are happy AND taken care of! Angela Allen is working on resolving a few minor issues I...
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5.0
#1106727
I called your customer service line because the accessory to my home theatre chairs (the LED light) simply stopped working. I tried replacing all the batteries, then throughly cleaned the battery compartments, to no avail. It had not been used that much. Fernando Reyes...
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4.8
#1106279
My order arrived incomplete and they committed to delivering the missing parts this month, September. With no explanation or apology they recently sent me a note stating I wont get my missing parts until November. The exact language of their message to a customer who...
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2.7
I liked
  • Product quality
  • Website function
I didn't like
  • Customer service communications
  • Inability to call customer service without a persons name
  • Delivery on time as promissed
#1103715
I left the following review on google (the customer service person I dealt with at 4Seating was Richard): "Had a small issue which was handled so well that I have to emphasize how outstanding their customer service is. I bought 4 chairs from them then another two...
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#1103699
I ordered my theater seating from 4seating (order number : 415738) and Richard Valdez was extremely helpful through out the process. He explained everything to me clearly and walked me through all the options. I had ordered the white glove service which was delivered...
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#1097713
Fernando Reyes has been exceptional. He is a wonderful representation for this Company. I am Retried Disabled Veteran and will share my wonderful experience with this Company to All Active Duty Soldiers and Veterans. The Customer Service is top rated and get 5 Stars...
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4.4
#1093332