4Seating
Reviews and Complaints
Premium Service
5 Star Customer Service
- Customer service richard valdez
ORBOCorp commitment to excellence (4theater Seating, Theaterseats, Eurotec, HToutlet, et al)
This is our second order of Theater seating from an online outlet within your group of companies (ORBOCorp). The first order was a high-end 100% leather grouping for a home in Mountain View, AR (white glove delivery).
It was perfect in every way. This more recent order had unfortunate forklift damage in transit. Even the very best companies will have experience occasional issues or damages. But, the manner in which the company handles a problem if and when they occur is ultimately what distinguishes them and builds admirable reputation.
Richard Valdez, your excellent handling of this situation in terms of speedy response, clear communication and explanation of options; and final execution of our chosen option was truly superior. That says everything that needs to be said about corporate commitment to customer service and satisfaction.
Fernando Reyes helped me with my issues.
- Fernando reyes was very helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI misspelled something on the original order
Problem fixed
Purchased Seatcraft Anthem January 2018. Upon delivery the center cup holder lights would not work, and the base lighting was missing.
After speaking with the same person 3 different times on the phone, being disconnected twice, I was told a customer service rep. would call back shortly.
After 2 days I had become so frustrated I was planning to return the sofa and buy some where else. After a couple days I decided to try once more, and called customer service, this time speaking with Richard Valdez, in about 10 minutes he not only fixed my problem, he impressed me so much I decided to buy the rest of the collection from4Seating.
Great customer service, especially after the sale.
- Product and customer service
A few problems resolved by customer service
Fernando was very helpful and personable.
Extremely Satisfied
- Fernando reyes was super helpful 5 stars
- Dont know yet
Great customer experience
- Product quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop Notch Customer Service!
- Extremely helpful customer service
Excellent Service
Customer service
Couldn't be happier with Richard and the guys at 4Seating
- Product i received
- Customer service representative
- Richard valdez
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Another bogus review.. "After speaking with the same person 3 different times " So, doing the exact same thing and expecting different results? Then You decided to try once more, and called customer service, this time speaking with Richard Valdez and you were soooo impressed with the fact they were dodging your complaints that you ordered more product from them and you expect people to really believe this review!