4Seating
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laurens, South CarolinaBroken Chairs Upon Delivery
Preferred solution: Let the company propose a solution
User's recommendation: Get a representative that you can contact when items come in broken
Awful customer service…
MY BROTHER DIED! I UNDERSTAND THERE IS A 30% RESTOCKING FEE, BUT THIS IS A SPECIAL CIRCUMSTANCE!!!
HE IS DEAD! THE SEATS WERE FOR HIM! I WANT TO CANCEL THE ORDER AND HAVE MY FULL REFUND BACK IMMEDIATELY!!! RICHARD THE SUPERVISOR WOULD NOT TRANSFER ME TO HIS BOSS!!!
ZERO, ABSOLUTELY ZERO CUSTOMER SERVICE! ZERO UNDERSTANDING OF SPECIAL CIRCUMSTANCE! LOOK ELSEWHERE!!! TELLING ME TO CALM DOWN WHEN ALL I AM ASKING IS FOR A FULL REFUND BECAUSE THE PERSON THESE CHAIRS WERE GOING TO *** DIED AND THEY STILL WANT TO CHARGE A 30% CANCELLATION/RESTOCKING FEE BECAUSE IT WAS A CUSTOM ORDER!
MY BROTHER DIED! IT WAS A HIT AND RUN, SO IT WASN'T LIKE MY FAMILY EXPECTED HIM TO DIE!!!
- Customer service
- No custmer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY ANYTHING FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: STAY AWAY
Company fixed the issue and I have been provided with partial refund.
- Faulty product
- Innacurate delivery time
- Horrible customer service
Preferred solution: Price reduction
User's recommendation: STAY AWAY
Ruthless customer service
- Nice websit
Preferred solution: Let the company propose a solution
User's recommendation: Be careful before you buy
I worked with James . Let me just say I was skeptical buying I something this expensive online without trying . It exceeded my expectations . We bought two loveseats with heat and Message and they are
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Verified ReviewerState free shipping, then charge $99 for shipping. WTF
Preferred solution: nothing, bought elsewhere today.
User's recommendation: watch what they charge at checkout
Still haven't heard from them
User's recommendation: Watch at checkout
Feedback
Delay in delivery
Preferred solution: Deliver product or service ordered
Horrible service
Preferred solution: Apology
User's recommendation: Buy anywhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor information
I called the company when the sofa came with *** in the side. Angela told me to accept the order and they would replace the part. I did so and discovered two days later when I called back for a status update that the replacement wouldn't come for another 3 months (this was after the original order took 4 months to arrive). Had I known this, I would have refused the order and looked elsewhere.
Actually, it took two follow-up calls because I got conflicting information about whether an order for the replacement panel had even been placed--which seems a strange thing for a company to get wrong the first time I ask.
As for the length of time, they kept telling me the delay was due to the fact that it was a "custom" order. They couldn't explain what that meant. These are standard parts on a commoditized sofa (you see other brands selling the same thing on other websites). I didn't order anything other than the standard options on the site.
Regardless, my problem isn't so much that it's going to take so long to get the replacement panel, it's that it would have been nice to have all of the information before I ordered, or even before I accepted the damaged sofa. When I complained about the lack of information regarding the part (not the length of time itself, but the lack of information about it), Angela's response was: "Then you shouldn't have ordered a custom sofa." This is despite saying just prior that this delay for the replacement panel would have been just as long for any sofa they sell. Again, I still don't know what makes a sofa custom and standard for them.
You can find their style of sofa cheaper elsewhere. I chose 4aeating because I read good reviews on their service. I might have just had an unusual experience, but their service was lacking for me.
Preferred solution: Apology
Very poor info on shipping and customer satifaction
So ordered my new chairs on 12/19 fully paid, web site said 24 hours shipping, never happened until after Jan 01, and no updates or communications from 4 Seating. Now my order is still in transient and might not be here until Feb, I called and asked to find out this info on the Feb time frame, I told them I work out of country a lot and will be gone very soon, and if they had kept me informed, I would have told them to cancel my order, now its will cost me an extra $500 or more to return it plus the white glove express I paid extra for is written off, and 30%.
Wow! that's a Big company rip off for sure. Do not use this company, unless you want to be ripped off.
All this info should be on the web site, plus contact with customers each and every step of the process. Clear written statements on shipping, speeds, cost and time lines.
- Price
- No custmer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this company, the web site info is false, and seems poor custmor service.
False advertisement
They state 24 hours FLASH shipping on their website. Therefore, I ordered a theater chair set from the in stock list, forgoing the one I really wanted.
What they really mean is it will leave their warehouse, wherever that is and if it's true at all, in 24 hours. Where it then goes to a 3rd party who takes weeks if not months to get it to you. I have received two emails now saying my product has shipped. Looked in tracking details, which never updates or changes by the way, and it state checked in.
Checked in is defined as driver is on his way to pick up but it's not in their trailer. Does that not mean it has NOT shipped?
When one states 24 hours shipment I am pretty sure anyone on this planet assumes it means that it is on the way to the purchaser in 24 hours. Meaning it should arrive at most in a week at most.
User's recommendation: Don't buy from here if you want your furniture on time. Quality I am not sure about yet, one would have to receive the furniture first..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey dont care if you ever get your order
Definitely not happy! Initially spoke with Andrew to get some questions answered when I wanted to move forward I emailed him back, he did not reply because he said he was off for several days.
When I tried to check out myself online through their website the $200 discount for Memorial Day was being dropped down to $100 after entering my credit card info-SO MAKE SURE YOU PAY ATTENTION! I ended up buying another couch from another company because there was a time crunch and being stuck in the house more these days-due to covid 19. My other order did not go through, so I emailed Andrew back again that I wanted to move fast and in case they work on commission to call me ASAP- Again no reply. And again self check out was not honoring $200 discount for Fathers Day sale.
I decided to call and spoke to Zach The only good experience Ive had in this whole thing. Ended up paying more and getting a better real leather sofa. Zach showed me the value in the upgrade but the only set back was that the Republic from Seatcraft was not one of their ships in 24 hr items. Zach told me I should have sofa in my home no later than 4 weeks.
And I paid the extra $200 for White Glove delivery BIG MISTAKE! 1st sales rep Andrew called me a week later- and said to just check out myself online and he would tag himself for the credit (felt like he wanted to do as little as possible-he said he had been out sick this time-understandable during these times, but definitely did not deserve any commissions if any over Zach. Had I spoken to Zach from the beginning I would have had my couches a long time Ago. I Live in NJ and they used JB HUNT for their white glove -when scheduling apt for white glove delivery which was an extra 2 week process.
I let them know I had 2 items that I wanted to be delivered together. Rep said they already had all my items. I double Checked with them again before delivery date they again and they said yes. Driver showed up late-passed delivery window with only 1 recliner Which took 2 seconds to connect 2 wires together and that was it -that simply.
And driver had me confused with someone else that needed to return an item????? Clearly another mess up from JB Hunt. Currently theirs confusion back and forth with 4seating as to where my sofa is located. I still do not have my sofa after already throwing away our old couch and a family of 4 having no place to sit/eat.
Which I would not have done if they didnt confirm twice that I would get all my items- JB Hunt first said it must be on another truck- then -apparently they didnt even have it at all to begin with -And by the time they get it- it will be another 2 weeks to schedule delivery. 4seating customer service said they did not have any control of JB Hunt&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; washed their hands-offered no solution other then just wait for JB to call and schedule. Even though it is the company they chose to do business with. If I had not paid the extra $200 for white glove my sofa would probably already be here.
Customer service rep said it was too late to cancel it and get money my back and would only delay it further. So if you are shopping online with no discount, dont mind waiting all the time they say your item will take to get to you plus and extra couple of weeks- then sure. Dont count on all your items Being there at delivery so dont be hasty throwing anything out until you have everything finally at your home. The only Seatcraft Delta chair I have received so far is beautiful, so I would recommend buying them from another company and dont bother with white glove unless you dont mind extra delays.
Its really not that complicated to put together. Theres just too many cooks in the kitchen- from Seatcraft shipping items to 4seating to them mailing it to delivery company from them sending it to another company for white glove installation. So many ways it could go wrong. Seatcraft would sell a lot more buy removing all these middle men.
But lesson learned so -I would not recommend or will be purchasing form 4seating in the future. Only thing I have control over is sharing my experience through online platforms to save the next person the trouble.
- Zachs a pro
- Andrew
- Delivery
- Website
Preferred solution: Deliver product or service ordered
User's recommendation: Dont bother
Worried
- Patricia patient and fernando was helpful
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: they don,t care
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Thank you for the feedback. We do see that on 12/2 the freight carrier scheduled a delivery appointment for 12/7/21 and that our customer service team worked with you to resolve this. Please let us know if this is not the case and we will be happy to help.