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4Seating - Great customer services

I called today because the stitching on one of my seats is ripping apart And Fernando Reyes was very helpful he resolved my problem with one phone call he automatically called in a company To come and fix the seat, no run around just pro active and straight to the point of getting it fix, i felt I was in great hands. Thank you Fernando Reyes
5.0
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1179028
4Seating - Awesome Awesome Awesome!
The customer service from 4seating is just amazing! I would like to thank Richard Valdez for going out of his way for me to make me 100% satisfied! He was so patient with all my emails and questions, which i had a lot of! The quality of these chairs is amazing. Plus,...
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5.0
I liked
  • Awesome custom service from richard valdez
#1178392
Purchased Seatcraft Anthem January 2018. Upon delivery the center cup holder lights would not work, and the base lighting was missing. After speaking with the same person 3 different times on the phone, being disconnected twice, I was told a customer service rep. would...
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#1175455
We purchased six theater seats from 4seating.com recently, and as my husband was assembling them, he insisted we had been sent two wrong seats (left vs. right). After spending about half an hour trying to change the configuration so that all the seats fit correctly, we...
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4.6
I liked
  • Customer service
I didn't like
  • How long it took for seats to be delivered by freight
#1174825
I purchased a 2 row leather Seatcraft Seville 7000 series in April 2016 and am extremely satisfied with the theater seating. The chairs arrived on-time as was promised. The shipper assisted me in unboxing and easily set them up in the house. I am very pleased with the...
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5.0
I liked
  • Customer service richard valdez
#1171228
I had a problem with my theater seating. Fernando helped me out. Thanks. My seat controller stopped working. I called Fernando and was given instructions as to how to isolate the actual problem. I followed those instructions and found out that the problem was the...
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3.6
I liked
  • Fernando reyes was very helpful
#1170342
This is our second order of Theater seating from an online outlet within your group of companies (ORBOCorp). The first order was a high-end 100% leather grouping for a home in Mountain View, AR (white glove delivery). It was perfect in every way. This more recent order...
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5.0
#1161956
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4Seating - A few problems resolved by customer service

Fernando was very helpful resolving issue with delivery company and had the seats delivered in time for Christmas!
4.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1159277
Order was placed and shipped within 24 hours. Delivered to white glove delivery service and then to our home within two weeks which is amazing considering how far the seats traveled. The only issue was there was a small smudge on the rear of one of the arms and we were...
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5.0
I liked
  • Fernando reyes was super helpful 5 stars
I didn't like
  • Dont know yet
#1146027
So far, this has been a REALLY good experience... with one small exception. I was SO EXCITED to order my seating that I actually misspelled my own name in the original email order so I didn’t receive any kind of confirmation that my order went through or that my seats...
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4.3
#1140558