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Called 4seating for some questions on missing items and queries on installation, fully expecting to be bounced around various departments for answers for the various queries. Luckily I got Richard Valdez on the line. He was able to answer my installation questions like...
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3.5
#1089297
4seating - Great customer service, especially after the sale.
4seating - Great customer service, especially after the sale.
I had a small concern after recieving my seats, a small discrepancy between what was delivered and what was pictured on the website, as well as one small missing part, an insert for one of the cupholders. I called ready to be upset and having to argue, but that was...
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4.8
I liked
  • Product and customer service
#1087244
Part of my custom theater seat order was damaged. John J., from customer service was polite, understanding and rectified the problem immediately. Although some of the replacement will not be available for 6-8 weeks, he did recognize the issues and responded with...
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4.0
#1086146

4seating - Great service

4seating
#1073798
4.9
Details
To whom it may concern, I just wanted you guy's to know that, I was truly happy with the service I received from Richard Valdez. He took great care of me, made me feel totally satisfied with your company. Job well done... Runnell
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4seating - Great customer service!

4seating
#1072874
5.0
Details
I had a question about shipping and Fernando was extremely helpful in assisting me.
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Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
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4seating - Short light cord.

4seating
#1072497
5.0
Details
We noticed we had lights at the bottom of our center section but couldnt turn them on. Fernado helped us out with one phone call. We are very pleased. Thank you so much. W are very satisfied.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

4seating - Richard Valdez GR-8 Salesperson

4seating
#1070699
From helping me select my Venetian theater seating to the AWESOME DELIVERY RICHARD VALDEZ my (Salesperson) was the BEST In every aspect... Plus called 2x in 1 month to find out how we like our chairs... I recommend you call Richard with your questions... Best BarryTV
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We recently ordered 5 theater seats. We were very pleased with the seats after they arrived. However, within three months of light use, one of the chairs had a wooden support break underneath the chair. We contacted Richard at customer service who advised us to take a...
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4.8
#1084935
4seating - Good product, good service
We ordered two rows of theater seats with white glove delivery. We love the seats and they were a fair price. The real risk when ordering online is what happens when there is an issue. 4seating proved to be trustworthy. Our burlwood cup holders didn't arrive, so...
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4.8
I liked
  • Products and customer service
  • John jasso provided exceptional customer support
#1077895
I know at times as a consumer we worry about where we buy our products from and what kind of experience we could have if something goes wrong. Well with 4seating, I can tell u my experience was awesome and I'm truly glad I purchased my entertainment seats from them. I...
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5.0
#1077730
Fernando Reyes was wonderful in assisting us with our recent purchase of the Seacraft Innovator Home Theater Seating. From placing the order to track the delivery we couldn't be more impressed with the customer service we received! The genuine Leather is so amazingly...
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5.0
I liked
  • Fernando reyes customer service
#1076626
We are doing a massive remodel of our house, which includes adding the theater. We ordered theater seating from 4Seating, and in the chaos of all the furniture moving, we lost two of the small silicone discs that go in the cupholders, and not just once, but twice! The...
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1.0
I liked
  • John jasso provided exceptional customer support
#1075644
I don't normally take the time to do this but my service was so exceptional that I wanted to share. I purchased 7 theater chairs from 4Seating and wanted to speak to a rep about all the many choices. Alex Osorio was able to help me understand the differences in pricing...
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4.8
#1073908
I purchased seven theatre seats, consisting of a row of three seats and a row of four seats. After delivery of the home theatre seats I noticed that my order with 4seating was missing the lighted cup holders as well as head rests that I had included in my order....
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5.0
I liked
  • Patricia patient and fernando was helpful
  • Richard valdez exceptional customer service
I didn't like
  • Delivery could improve it takes a long time
#1073468