When I opened the box I observed a rip on the back seat and I called 4 Seating right away. Fernando help me out and said to look at other boxes.
Then I noticed another backseat leather tear. It must have been the forklift. So Fernando said no problem and he will send my 2 back seat ASAP.
I was also missing the free accessory for the ipad holder and he said he will take care of me. Everything else works fine I am pleased with the comfort of the seats.
Product or Service Mentioned: Seatcraft Home Theatre Seating.
Reason of review: Damaged or defective.