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4Seating - Excellent experience with customer service.

I received a damage product. I was assisted by FERNANDO REYES. He was exceedingly helpful and resolved my problem in a timely manner. I would recommend 4Seating to anyone looking from home theater needs or hard to find seating and other miscellaneous products.
4.8
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
Value for money
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Website
#1187701
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4Seating - Premium Service

I spoke to Mr Richard Valdez this morning in regards to some issues I was experiencing w/ a recent furniture order. Richard was polite and knowledgeable and more than willing to help. A+ customer service.
4.8
Details
Advertised vs Delivered
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Value for money
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#1184826
I just worked with Fernando at 4Seating. He was EXCEPTIONAL! Very courteous, helpful and professional. Made certain everything was correct and he was a pleasure to worth with on the phone. The kind of service that makes you come back and refer other customers. Now this...
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#1182767
I purchased my four theater seats last fall. After receiving the seats, I had a couple issues with the seats. If you are like me, you always wonder if the customer service is going to help you, or hurt. Well, do not fear with 4seating.com! I can guarantee that these...
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4.9
I liked
  • Fernando reyes for helping me with my seating issues
I didn't like
  • Seating lights shorting out
#1180368
After spending all weekend scouring local furniture stores we found just what we wanted, but walked away when the retailer was unwilling to negotiate whatsoever. Now that I knew what I wanted, I came home and hit the internet to see where else we could find it. So glad...
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4.8
I liked
  • Great service from alex osorio and richard valdez
I didn't like
  • Damage to one chair and a few missing parts
#1180102
Spoke with Fernando Reyes on January 23, 2018 about a problem receiving a replacement seat motor that was promised by another rep to be shipped on January 8, 2018. Fernando immediately went to the parts/shipping department, found the motor, and had it shipped that...
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4.8
I didn't like
  • Wiring workmanship on one of my theater chairs
#1179563
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4Seating - Great customer services

I called today because the stitching on one of my seats is ripping apart And Fernando Reyes was very helpful he resolved my problem with one phone call he automatically called in a company To come and fix the seat, no run around just pro active and straight to the point of getting it fix, i felt I was in great hands. Thank you Fernando Reyes
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1179028
4Seating - Awesome Awesome Awesome!
The customer service from 4seating is just amazing! I would like to thank Richard Valdez for going out of his way for me to make me 100% satisfied! He was so patient with all my emails and questions, which i had a lot of! The quality of these chairs is amazing. Plus,...
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5.0
I liked
  • Awesome custom service from richard valdez
#1178392
Purchased Seatcraft Anthem January 2018. Upon delivery the center cup holder lights would not work, and the base lighting was missing. After speaking with the same person 3 different times on the phone, being disconnected twice, I was told a customer service rep. would...
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#1175455
We purchased six theater seats from 4seating.com recently, and as my husband was assembling them, he insisted we had been sent two wrong seats (left vs. right). After spending about half an hour trying to change the configuration so that all the seats fit correctly, we...
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4.6
I liked
  • Customer service
I didn't like
  • How long it took for seats to be delivered by freight
#1174825