4Seating
Reviews and Complaints
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Verified ReviewerHorrible Experience with 4seating
Looks like 4seating has good reviews overall so I ordered 2 leather couches on May 9th with the understanding they would take 4 weeks to reach me. On June 5th I have not heard one word from 4seating so I called and spoke to Jessica.
She stated the couches would be delivered July 1st which would be 7 weeks from the time I ordered. On June 29th, not a word from their no service department so I emailed Jessica who emailed me right back. Her response was "our apologies there is now another 3 week delay with the delivery of your furniture so it will not be Delivered until July 21st". I emailed her back and she referred me to Richard a customer service rep who was not helpful.
His only option was to get me in touch with another sales rep and purchase something different or they could issue me a refund. I have now been waiting on this furniture for 2 months and this is the service I get. They don't care! Where is management?
Why are they not getting involved? Why does this company allow hourly service reps to make decision that aggravate their customers? I don't get it! It's now July 2nd and I just cancelled my order which I am sure not one person at 4seating cares!
I am back to square one. When I canceled last night Jesse another sales rep stated it would take 3-5 days to process and a manager would have to approve the return notification. So funny because on May 9th when I placed my order my card was charged the same day. I have no confidence in 4 seating and i can see myself fighting them to receive my refund.
Potential customers of 4seating beware, this company will lie to you and will never keep you posted unless you call them first. Also if you don't mind waiting for 3 to 6 months to get your furniture this might be the place for you!!
- Good prices
- Nice websit
- No customer service and unreliable shipping
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- How long it took for seats to be delivered by freight
- Too mant to mention
Preferred solution: Price reduction
User's recommendation: Would not recommend
Delay in order
Preferred solution: Let the company propose a solution
Don’t buy
- Cheap quality of the seating for the price we paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
- Too mant to mention
- Too many to mention
Preferred solution: Price reduction
User's recommendation: DO NOT BUY FROM THIS COMPANY
Stay away, horrible customer service, I don't have the product yet, so I cant review their product.
Beware !! They don't deliver on time or so far at all.
I ordered off their 24 hour products, what a joke. its going to be over a month and I still don't have the order, its supposedly still at some warehouse. When I called customer care, the company punted the entire problem, and exported all responsibilities for the delayed and the company missing the delivery to the shipping company. Their delivery companies essentially don't care, and 4 seating will not help you at all.
I took off work and waited multiple days for the delivery and never show up, or called to reschedule ( they did call on the date it was supposed to be delivered).
The customer care people are no help whatsoever, They push it off onto the shipping company and say there is nothing they can do.
They also don't offer anything to retain customers.
Then when the 24 hour shipping order, was going to over a month delivery, and I tried to return the order, they tried to hit me with all these shipping fees and restocking fees. I took a screen shot of their delivery page and called my credit card company.
- Customer service
- Shipping
- Delivery could improve it takes a long time
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo NOT Purchase Anything From this company
Preferred solution: Let the company propose a solution
Great quality, excellent service
HORRIBLE CUSTOMER SERVICE!!!!
- Alex osorio sales
- Customer service
Preferred solution: a legitimate update on when I can expect the replacement part
The Balls!
Not the best experience.
Preferred solution: Full refund
24 Hour shipping promise is a trap!!!!! 6 weeks is the reality.
Just don't buy bonded leather.
- Seatcraft enigma
- Bonded leather descriptions
Chair is comfy, but there service sucks.
We purchase 2 of the Seatcraft with usb chargers, lights and loved them for the first week. then the electronics in one went bad and have been working with the company in Cal.
to get it fixed. they have sent the part to be replaced THREE Times and haven't got it right yet. The part they send will not work in our chairs. Now Im being ignored.
I like the concept of the chairs but the Service Sucks big time...If you cant get it fixed. Its not worth it at any price..
- Poor service on repairs
Preferred solution: Let the company propose a solution
Buyer Beware
We bought home theater seating that was delivered in June of 2018. No issues with the delivery or seating when delivered.
In July of 2018, on the left side of the chair, the lid of the armrest caved in. We were unhappy about that, but given the complaints that we found online, we didn't think it was worth our time to reach out to the company. A few weeks ago, the USB ports in the mid-section of the love seat just fell apart. We've noticed that while the exterior of the love seat is cushy and comfy, the interior parts are wobbly and cheap.
We paid a lot of money for this theater seating and we don't feel it will last very long as everything seems to be falling apart.
We wish we had just went to a showroom locally to purchase our home theater seating.
- Website and the ease of ordering
- Shipping and delivery was great
- It has started falling apart within the first 6-7 months
- Cheap quality of the seating for the price we paid
Preferred solution: Send us left side top of armrest and replace the electrical/USB combo in the drop down table.
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I would still never recommend. Regardless of how long you have been in business.
When it did get delivered the driver ran into my rock wall cause insisted on pulling into driveway instead of front parking. When I called I was told had to call another number which I did who then said to send the photos to an email and never got a response or anything for damage.
The couch is nice. But the lack of communication and customer service.
We have been in business for more than 25 years and we are dedicated to shipping quality furniture and providing excellent customer service. We always do our best to offer a solution that works for all parties.
We do this due to our commitment of providing the best customer service that we can give. Everyone from the owners to the executive management team, and all the way through every department in the company are hardworking, dedicated, honest employees with integrity.
We have a deep desire to always be helpful and learn more so we can be better every day. We do pride ourselves in having a deep caring for our customers and will always do our best to do the right thing- even in the most difficult of times.
This is a copied generic response. At least you could do is take the time to write an authentic response.